Last Updated: December 10, 2022
Table of Contents
- Types of Collected Information
- Other Information Collected
- How Collected Information is Used and Shared
- California Privacy Rights (California Residents Only)
- Information Security
- Storage of Information
- Third-Party Websites and Services
- Information from Children
- How to Contact Us
The information collected as a result of your access to or use of the Site generally falls into the following categories:
Information that you voluntarily submit using the Site, for example, your contact information, requests for services, and any images or other content that you may choose to provide.
Other information collected through your use of the Site, for example, data collected by the servers used to operate the Site (e.g., IP addresses and device information), location information, data collected by analytics and advertising services, data collected when you connect using or share information via social media platforms, and data collected by cookies and tracking technologies.
Messages and Requests for Quotes, Estimates, and Information: To request a quote for a product or service, to request information, or to send us a message via the Site, you may need to provide your email address, telephone number, and other contact information, as well as, as applicable, details of the products, services, or information in which you are interested. If you use any chat or similar feature on the Site, we will collect all text and other information and content that you may provide or input using those features.
Marketing Communications: If you sign up or otherwise opt in to receive updates, promotional communications, or related materials from us, you will need to provide your email address, mailing address, or telephone number. We will use this information to provide you with promotional and other communications pertaining to our and our affiliates’ products and services via email, physical mail, or telephone, as applicable. You may opt out of receiving promotional or marketing communications from us at any time by following the unsubscribe instructions in the applicable email or by contacting us using the information below under “How to Contact Us.” We may use third-party providers to deliver these communications to you.
Order and Payment Information: In order to make a purchase, Company will request a user to provide certain personal identifying information, which may include: [legal] name, postal address, e-mail address, [screen name, password,] [daytime] telephone number, facsimile number, method of payment, and, if applicable, credit card number. Company may request additional information necessary to establish and maintain customer’s account. If a customer’s [credit card and/or password] is lost or stolen, the customer should promptly notify Company in order to enable Company to cancel the lost or stolen information and to update its records with a changed [credit card and/or password].
Careers: The site may allow you to submit a job application or related materials to us. We may use that information to evaluate your qualifications and consider or respond to your inquiry or application. Your submission of a resume, job application, or related materials does not in any way require Company to review that information or consider you for employment or any other opportunity. To view career opportunities at Company or to submit a job application you may be redirected to an online career portal operated by a third party. We encourage you to review any terms and privacy policies posted on that portal.
Our Social Media Pages: Company is active on social media. You may have the opportunity to comment on social media platforms regarding Company and the products and services we offer or to submit related photos or other materials. Company reserves the right to post on the Site, other websites, and social media pages any comments or content that you post on our social media pages or provide to us through social media.
As you use the Site, certain information can be passively collected—that is, gathered without the user actively submitting the information or being concurrently made aware of the collection of information—using various technologies. Information is passively collected in a variety of ways, including as described below.
IP Addresses and Related Data: We will collect data pertaining to you and the equipment, software, and communication methods you use to access the Internet and the Site, including the search engine(s) and the keyword(s) you used to find the Site, the pages you access on the Site, the websites you access before and after visiting the Site, web browser type and add-ons, screen resolution, date and time stamps, Site traffic analysis, clickstream data, approximate geographic location, performance data, Internet protocol (“IP”) addresses assigned to the computers and other devices from where you access the Internet, your Internet service provider (ISP), device ID numbers and unique identifiers, media access control (MAC) addresses, and operating system information. Company may use this information to administer the Site and its servers, to generate statistical information, to monitor and analyze Site traffic and usage patterns, to monitor and help prevent fraud, to investigate complaints and violations of our policies, and to improve the Site.
Analytics: The Site uses third-party analytics tools (e.g., Google Analytics, Hotjar) to collect and process data about your use of the Site, including when you visit the Site, URLs of the websites that you visit prior to visiting the Site and when you visit those websites, and IP addresses assigned to the devices from where you access the Internet. Our analytics providers may set and read cookies to collect this data and your web browser will automatically send data collected by those cookies to our analytics providers. Our analytics providers use this data to provide us with reports that we will use to improve the Site’s structure and content.
You may opt out to Hotjar’s creation of a user profile, Hotjar’s storing of data about your usage of the Services, and Hotjar’s use of tracking cookies on other websites by opting out here.
Online Advertising, Advertising Networks, and Retargeting: Some companies that help Company deliver interactive online advertising, such as banner ads, may collect and use information about Site visitors to help Company better understand the types of advertising or promotions that are most appealing to its customers. Company may also participate in advertising networks and related services that are managed and provided by third-party agencies, technology vendors, and research firms, including Google Ads and advertising services provided by Facebook (sometimes referred to the Facebook “pixel”) and Pinterest. These services collect information about your interactions with the Site and other websites and will use that information to target advertisements for goods and services and to display those advertisements on other websites. The information collected may be associated with your personal information.
We may also enable and implement on the Site the following Google Analytics Advertising Features: Remarketing with Analytics, Demographics and Interest reporting, Campaign Manager integration, Display & Video 360 integration, Google Display Network (GDN) Impression Reporting, and Segments. Remarketing with Analytics uses Google Analytics cookies to serve advertisements to you across the Internet based on your visits to the Site. Demographics and Interest reporting uses a third-party cookie to collect information about our Site traffic by tracking users across websites and across time, which generates a report for us to better understand Site users. Campaign Manager integration allow us to view, analyze, and create remarketing lists using our Campaign Manager data in Google Analytics. Display & Video 360 integration allows us to create remarketing lists in Google Analytics and have those lists available in Display & Video 360. Google Display Network (“GDN”) Impression Reporting allows us to measure the impact of unclicked GDN Display ad impressions on website behavior and conversions. Segments allows us to isolate and analyze subsets of Site users by sorting our Google Analytics data.
To opt out of remarketing advertising provided through Google, to customize your ad preferences, or to limit Google’s collection or use this information, visit Google’s Safety Center and Google’s Ad Settings and follow Google’s personalized ad opt-out instructions. Opting out will not affect your use of the Site.
To modify your Outbrain profile settings, click here.
If you have a Facebook account but do not wish Facebook to collect data relating to you via the Site, we suggest that you: (a) hide social media platform plug-ins using an ad blocker; (b) always log off completely from Facebook before visiting other websites and delete all related cookies; and, (c) where the option is available, disable the advertising services and networks operated by Facebook.
To change your preferences with respect to certain online ads and to obtain more information about third-party ad networks and online behavioral advertising, please visit the National Advertising Initiative Consumer opt-out page or the Digital Advertising Alliance Self-Regulatory Program. Please remember that changing your settings with individual web browsers or ad networks will not necessarily carry over to other browsers or ad networks. As a result, depending on the opt-outs you request, you may still see our ads from time to time.
Most browsers automatically accept cookies. Browsers generally also allow users to manage cookies in the browser’s settings. You can disable or limit cookies but doing so may impact your use and enjoyment of the Site and other websites. For example, the Site may not be able to be personalized for you, may no longer capture or remember your preferences or other choices you have made on the Site in the past, and may not remember you or recognize the devices you use to access the Site. Changing your cookie preferences in one browser will not necessarily carry over to other browsers, so you may need to adjust your preferences each time you get a new device, install a new browser, upgrade an existing browser, or alter or delete a browser’s cookie file.
How We Respond to Do-Not-Track Signals: Due to the automatic collection of data using cookies as described above, we do not honor “do not track” requests. For this reason, your selection of the “Do Not Track” option provided by your browser may not have any effect on our collection of information using cookies and tracking technologies.
Purpose Collected and Communication with You: We will store, use, and share your personal information and other Collected Information for the purpose for which it was collected (for example, to process and communicate with you, to administer your customer account and maintain your purchase history, and to provide support to Site users) and to provide you with information and communications that you request. We may send you service communications such as welcome letters, those regarding estimates and service scheduling, billing reminders, information on technical service issues, security announcements, and requests for verification of information. You can opt out of receiving promotional emails at any time by following the steps as described in the applicable email. If you provide us with a telephone number, we may call you in response to your questions or comments or with respect to your orders and, as described below, we may send you text messages.
Service Quality Monitoring: Some transactions initiated through the Site may require you to call Company or require us to call you, for example, to confirm orders or advise on order status. Customers should be aware that it is Company’s practice to monitor and, in some cases, record, in accordance with applicable law, such calls for staff training or quality assurance purposes.
Text Messages: If you opt in to receiving text messages on the Site when prompted, Company may send you autodialed and other text messages at the telephone number you provide relating to your use of the Site. Consenting to receiving text messages is not required to buy goods or services or to otherwise do business with us. Message and data rates may apply.
Sharing Collected Information with our Affiliates: Based on how you use the Site and the information that you provide to or request from us, we may share your name, contact information, and related Collected Information with our affiliated companies who have products or services that we think may be of interest to you. Our affiliated companies may contact you directly with respect to such products and services. You may opt out of receiving communications from any such affiliated company pursuant to that affiliate’s own policies. You may opt out of receiving communications from us by contacting us using the information below under “How to Contact Us.”
Evaluation and Improvement of Our and Our Affiliates’ Offerings: Company and its affiliates may use Collected Information to analyze, develop, and improve their respective products and services (including the Site), to inform marketing and communication plans and strategies, and to understand and evaluate customer needs and preferences. Such uses include, by way of illustration, to provide you with more effective customer service, to make the Site or our services easier to use; to perform research and analysis aimed at improving our products, services, and technologies, and to display content and advertising that are customized to your interests and preferences.
Data Aggregation and Analysis: We may anonymize and aggregate personal information and user-generated content, and aggregate other Collected Information, and use and disclose that aggregate data in any manner for our business purposes, in each case to the extent permitted by applicable law. Such purposes include to understand Site users’ behavior and usage patterns, to improve and enrich our products and services, to determine what kinds of products and services we can provide, the monetization of such aggregate data, and to license, sell, and otherwise distribute aggregate data to third parties. We may provide aggregate information to our affiliates, suppliers, and other third parties for these purposes.
Lawful Processes and Protection of Company: We may use and share Collected Information in accordance with and in response to regulatory authorities, courts, law enforcement and governmental agency requests, emergency services, and other necessary third parties for legal, protection, security, and safety purposes (e.g., to comply with laws or regulations, to respond to subpoenas and legal processes, to perform credit checks, or to protect the safety of our employees, agents, customers, or any other person). We may use Collected Information and share it with third parties if we believe doing so is necessary or appropriate to protect our rights or the rights of others, including to enforce our agreements, policies, and terms, to bring legal action, to protect our operations and assets, or to pursue remedies or limit damages that we may sustain.
The California Consumer Privacy Act (the “CCPA”) grants Site users who are California residents certain rights with regards to our collection of their personal information. These rights include:
- The right to request disclosure of (1) what personal information has been collected; (2) the categories of sources from which the personal information was collected; (3) the business or commercial purpose for collecting or selling the personal information; (4) the categories of third parties with whom we share the personal information; and (5) the specific pieces of personal information we have collected about them;
- The right to request the deletion of their personal information that has been collected; and
- The right to opt out of the sale of their personal information.
California residents may exercise the above rights by submitting a verifiable request to us using the contact information set forth below under “How to Contact Us.” To opt out of our sale of your personal information, please follow this link: Do Not Sell My Personal Information. We do not discriminate against a consumer because the consumer has exercised any of these rights.
Collected Information will be stored and processed in the United States and in any country where our or our suppliers’ servers, databases, or facilities are located or operated. By accessing, receiving, or using the Site, you acknowledge and agree that information may be transferred outside of the country from which you access the Site and that such countries’ data protection and related laws, regulations, and rules may be different, and may require a lower standard of protection, than those of the jurisdiction from where you access the Site.
The Site is not directed at children under 13 years of age. Company does not knowingly collect or use information from children under 13 through the Site.